Question 1

How does magnetic charging work?

Accepted Answer

A ring of magnets aligns your phone with the charging coil, so the coils line up correctly every time and charging starts as soon as it snaps on.

Question 2

Which phones are compatible?

Accepted Answer

MagSafe-compatible iPhones attach directly. Other phones need a magnetic case. Exact supported models: [CONFIRM SUPPORTED MODELS].

Question 3

Do I need a magnetic case?

Accepted Answer

Only if your phone does not have built-in magnets. The MAGLINK MagCase adds a magnet ring to keep accessories attached securely.

Question 4

Does MAGLINK work with Android?

Accepted Answer

Android phones that support Qi wireless charging can charge on MAGLINK wireless pads. For magnetic attachment they need a magnetic case.

Question 5

Can I charge through a phone case?

Accepted Answer

Yes, through most thin cases. Very thick cases, metal plates or pop-sockets can weaken the magnetic hold and slow charging.

Question 6

How long does delivery take?

Accepted Answer

Estimated delivery: [CONFIRM VERIFIED DELIVERY TIME] after order processing ([CONFIRM PROCESSING TIME]).

Question 7

Can I track my order?

Accepted Answer

Yes. A tracking reference is sent by email once your order has been collected by the courier.

Question 8

What happens if my product arrives damaged?

Accepted Answer

Contact MAGLINK with your order number and photos within [CONFIRM DAMAGE REPORTING WINDOW] and we will arrange a replacement or refund.

Question 9

How do returns work?

Accepted Answer

Unused products in their original packaging can be returned within [CONFIRM RETURN WINDOW]. Faulty products are covered by the warranty process.

Question 10

How do I contact MAGLINK?

Accepted Answer

Email hello@maglink.co.za or WhatsApp +27 71 000 0000. We are based in South Africa.

Frequently asked questions

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